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Some users of the new iPhone Xs which was released in September have started complaining about charging issues as gathered by Gadget360

The new iPhone XS and iPhone XS Max were showcased to the world in mid-September, and later went on sale in certain markets by the end of last month. Now that millions of Apple fans around the world have their hands on the latest and greatest from Apple, issues are being reported by some users, as everyone gets familiar with their units. The most recent development states that some of the new phones are not charging automatically even when plugged into a power source, and require some sort of manual input from the user to initiate charging. Let’s get into the details of a potential iPhone XS and iPhone XS Max ‘charge-gate’.

It all started with a post on Apple’s Communities portal on September 24, when a user claimed a Lightning port charging issue with his newly bought iPhone XS Max. “I connect the Lightning cable to my phone to charge and most of the time it’s automatically charges. However I’ve noticed several times plugging the phone in and no charge comes up. Tried unplugging and plugging back in, sometimes it’ll work [sic].” He goes on to mention that keeping the unit untouched doesn’t work and he has to illuminate the screen for the charging icon to pop up. Having used only Apple-branded cables to charge the phone, he believes that this could either be a port issue or something related to software.

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