As a Business Owner, your confidence level must be at 100%, if you want to get the best out of any negotiation and conversations you want to undertake.
But confidence can just be elusive when you need it the most, how do you avoid this?
Practice! Do the following things before and during your next conversation with a customer.
Keep Your Hands Visible
Do not put your hands in your pockets; rather use your hands to make gestures with the palms facing upwards. This is important because hiding your hands suggests uncertainty or nerves, while keeping them open conveys honesty and poise.
End Phrases on a falling tone
In your conservations, make sure you do not end your sentences with a higher pitch, rather create a vocal full stop by dropping your voice at the end of the sentence. According to communication experts, Dr. Laura Sicola says “up-speaking” makes you seem unsure, so saying every point like you mean it helps you assert you assert yourself and adds finality.
Project your voice
Do not mumble or shout, rather breathe from the diaphragm and aim for slightly above your normal speaking level. You need to do this by projecting your voice lets you be clear, without coming off as abrasive, breathing from the diaphragm rather than exerting the vocal cords helps you keep it up long-term.
Do not zone out while focusing on your self-consciousness, ask insightful questions to show you’re engaged and keep the conversation flowing. Lillian Glass noted that the importance of being interested, not interesting, and focusing on the message being communicated rather than yourself.
Do not rush your words to get your point across, rather, slow down to what feels like a “snail’s pace”, which will sound normal to everyone else. Speaking slowly helps you while you are nervous, and it also helps you get your point across more easily.
Stand Up Straight
Don’t make your movement stiff, rather keep your shoulders back, your back straight and your head up. Good posture lets your lungs fully fill with air, lowering levels of cortisol (the stress hormone) and projecting confidence and authority.
Stay Away From Filler Phrases
Make your point with precise, direct sentences. Selena Rezvani explains that using clear language makes you appear articulate, which promotes confidence in what you’re saying
Use An Open, Wide Stance
Stand with your feet in line with your hips, confident people have two feet planted firmly on the ground. Which balances them physically and exudes confidence.
Offer A Strong Handshake
Lastly, offer a firm handshake between two to five seconds, this helps you appear more self-assured.
Practice this always and you will be as confident as a bull.
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